The Development of an Information Provision Model for Injured Patients’ Relatives in a Private Hospital
Keywords:
Information provision, Relatives, Accident patients, Private HospitalAbstract
This research and development study aimed to develop an information provision model for injured patients’ relatives. The study was conducted in three phases: (1) situational analysis and development of guidelines; (2) model development through focus group discussions with nine key informants, including healthcare personnel and patients’ relatives; and (3) evaluation of the model. The sample in the evaluation phase consisted of 30 relatives of injured patients selected by purposive sampling. The research instruments included a focus group discussion guide, the developed information-provision model, and questionnaires assessing relatives’ anxiety and satisfaction. The content validity index ranged from 0.80 to 1.00, and the reliability coefficients were 0.93 and 0.80. Data were analyzed using descriptive statistics, the Wilcoxon signed-rank test, and content analysis. The results were as follows: (1) The situation of information provision model was unclear guidelines, unspecified information and responsible personnel, discontinuous procedures, irregular frequency of information delivery, and a lack of outcome evaluation. Development guidelines included developing information guidelines, defining nurses’ responsibilities, providing information continuously at each stage, and setting outcome criteria of reduced relatives’ anxiety and satisfaction with information exceeding 80%. (2) The developed information provision model applied the AIDET framework in three continuous phases until patient discharge, specified the content and responsible personnel for informing relatives, and evaluation of information delivery. (3) Outcomes after implementation of the model, relatives’ anxiety significantly decreased (p < .001). The satisfaction with the information provision was mostly rated at the highest level, and was higher than the standard criterion (92%).
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