The Effectiveness of TU Health Check Up Program Model by Lean and Eliminate Combine Rearrange Simplify Concept

Authors

  • Nantana Saensuk Health Check up Center, Thammasat Hospital
  • Tippawan Hansakunachai Health Check up Center, Thammasat Hospital

Keywords:

TU Health Check Up Program, Model satisfaction Lean Concept

Abstract

This research and development. Objectives 1.To develop a service process model 2. To compare the waiting times before and after using the service process model and 3.To increase satisfaction score on Check Up Program.The data were collected during March-June, 2020. (Excluding April 2020 the TU Health Check Up Center was closed due to COVID-19).

Results comparing time using the old model which consists of 11 steps and improved model of 9 steps, we found that the time taking on choosing Check Up Program was reduced and contact the financial department was reduce and getting EKG was reduced. This model couldn’t reduce time in others process. In addition, improved process provides smoother and less complications for faster service and satisfaction level of .05

References

Tesaroj S. Simulation of a Queuing System for Reducing Customer Waiting Time Cause Study; 2013. (in Thai)

Womack J, Jones D. Lean Thinking. New York: Simon & Schuster. 2003.

Brunet N, New M. Kaizen in Japan : an ampirical Study. International Journal of Operation & Production Management. 2002.

Nunta T. Outpatient Satisfaction Towards Service Quality of Sriphat Center ; 2011. (in Thai)

Rattanapan C. The Improvement of The Service System for Reducing Queuing Time by Using Lean Thinking and Simulation Model; 2016. (in Thai)

Risser N. Development of an instrument to measure patient satisfaction with Nurses and nursing care setting. Nursing Research. 1975; 45-51.

Pinyakhun P. The Development of a Diabetic Clinic Service Model by Applying Lean Concept at Chaoprayomraj Regional Hospital ; 2017. (in Thai)

Meehanpong P. The development of Nursing Research Instruments. Journal of The Royal Thai Army Nurses. 2021; 22(1) : 10-17. (in Thai)

Nelson P. Using The Concept of Lean in Virginia Mason Medical Center. The Journal of Nursing Administration. 2007; 287-294.

Downloads

Published

02-10-2022

How to Cite

1.
Saensuk N, Hansakunachai T. The Effectiveness of TU Health Check Up Program Model by Lean and Eliminate Combine Rearrange Simplify Concept. J Royal Thai Army Nurses [Internet]. 2022 Oct. 2 [cited 2024 Jul. 18];23(2):348-56. Available from: https://he01.tci-thaijo.org/index.php/JRTAN/article/view/259037

Issue

Vol. 23 No. 2 (2022): May - August

Section

Research Articles

License

Copyright (c) 2022 Journal of The Royal Thai Army Nurses

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

บทความหรือข้อคิดเห็นใดใดที่ปรากฏในวารสารพยาบาลทหารบกเป็นวรรณกรรมของผู้เขียน ซึ่งบรรณาธิการหรือสมาคมพยาบาลทหารบก ไม่จำเป็นต้องเห็นด้วย

บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวารสารพยาบาลทหารบก

The ideas and opinions expressed in the Journal of The Royal Thai Army Nurses are those of the authors and not necessarily those
of the editor or Royal Thai Army Nurses Association.