A Review of Psychosocial Factors and Organizational Behavior and Performance Excellence Behavior of Head Nurses at an International Private Hospitals
Keywords:Psychosocial factors, organizational behaviors, performance excellence behavior, head nurses
Most of the services in hospitals are nursing services with head nurses directing the work in the unit level and contributing to services delivery of quality to patients. Head nurses plays an important role in implementing the policy for efficiency, effectiveness and supporting for innovation building at nursing units which creating a competitive advantage for the hospital. Therefore, the head nurse seems the one of success factor of the nursing department. Currency, nursing management tends to focus on international quality standards and work situations are becoming more complexity. Head nurses must be self-awareness of developing one’s own potential to be ready for challenging tasks. This article aimed to review the factors related to the performance excellence behavior in 4 dimensions are following; task performance, contextual performance, Adaptive performance and Counterproductive work behavior performance. second, to propose the psychosocial and organizational behavioral factors that support the head nurses to have excellent performance behavior such as personal initiative, work engagement, leadership, innovative behavior, job satisfaction, psychological climate, job description and self-efficacy. The author hopes that this article will encourage head nurses to be aware of developing their own performance excellence behaviors that will be advantages for nursing unit performance in the future.
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