Quality of Work Life Affecting Organizational Commitment and Service Quality of Nurses at Accident and Emergency Department in Bhumibol Adulyadej Hospital and Royal Thai Air Force Hospitals
Keywords:
Quality of work life, Organizational commitment, Service qualityAbstract
This study was a quantitative research. The objectives of this study were to investigate quality of work life, organizational commitment and service quality of nurses at Accident & Emergency Department in Bhumibol Adulyadej Hospital and Royal Thai Air Force Hospitals and to study influence of quality of work life on service quality and its indirect influence through organizational commitment. The population of this study was 132 nurses at Accident & Emergency Department in Bhumibol Adulyadej Hospital and Royal Thai Air Force Hospitals. The instrument was the questionnaire, consisting of 4 parts, namely general information, quality of work life, organizational commitment and service quality. General information were analyzed by descriptive statistics, including frequency, percentage, and standard deviation. Hypothesis testing was conducted by Z-test and Partial Least Square Structural Equation Modeling (PLS – SEM). The results of this research indicated that the respondents mostly were those with 6-10years of working experience; singles; those graduated with a bachelor’s degree; and those worked at Bhumibol Adulyadej Hospital. The quality of work life had the mean score of 3.25 (μ = 3.25). The organizational commitment had the mean score of 3.47 (μ = 3.47). The service quality had the mean score of 3.70 (μ = 3.70). Comparing between two hospitals, there were statistically significant differences in three areas. In terms of PLS – SEM, the Goodness of Fit was 0.44, implying high level. The Coefficient of Determination (R2) had the mean score of 0.3451. Average Variance Extracted was higher than the criteria at 0.50. Composite Reliability (CR) was very high, ranging from 0.828-0.873. Moreover, based on the above PLS – SEM, it was found that quality of work life directly influenced service quality with the path coefficient of 0.3510. The organizational commitment directly influenced service quality with the path coefficient of 0.4140. The quality of work life directly influenced organizational commitment with the path coefficient of 0.7270. Quality of work life indirectly influenced service quality through organizational commitment with the path coefficient of 0.3010.
References
Huse,E.F.and Cuming, T.G. Oganization Development and change. Third edition. MN :West.1985
Allen, N.J. and Meyer, J.P.The Measure and Antecedents of Affective, Continuance and Normative Commitment. Journal of Occupational Psychology. 1990
Parasuraman, A., Zeithaml V.A.,& Berry L.L., A Conceptual Model of Service Quality and Its Implications for Future Research. Journal of Marketing (Fall).1985
Piriyakul M. PLS Multi-Group Path model as Determinats of Competitive Advantage for SMEs. Ramkhamhaeng University,2010. (In Thai)
Laohawatanapinyo W. The Quality of Work Life of Nurses at Petchaburi Prachomklao Hospital. Surgery Intensive Care Unit Petchaburi Prachomklao Hospital,2019. (In Thai)
Namkotsrie S. Quality of Working Life of Personnel of Subdistrict Administration Organizations In Dan Khun Thot, Nakhon Ratchasima. Suranaree
University of Technology,2010. (In Thai)
Wattanachai T. Quality of Work life Among Nurses in Phichit Hospital.Chaing Mai University,2007. (In Thai)
Malai P. Working life quality of employees in Northern Region Industrial Estate. Chaing Mai : Chaing Mai University,2012. (In Thai)
Kongyoo S.A Meta-Analysis on Antecedent Variables of Nurses’ Quality of Working Life. Journal of the Royal Thai Army Nurses 2015;16(3):122-131.(In Thai)
Salancik G. Commitment and the Control of Organizational Behavior and Belief. In Staw, B.Scientific Research.1977
Morrison et al.Relationships with psycholinguistic variables. French, 1977
Downloads
Published
How to Cite
Issue
Section
License
บทความหรือข้อคิดเห็นใดใดที่ปรากฏในวารสารพยาบาลทหารบกเป็นวรรณกรรมของผู้เขียน ซึ่งบรรณาธิการหรือสมาคมพยาบาลทหารบก ไม่จำเป็นต้องเห็นด้วย
บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวารสารพยาบาลทหารบก
The ideas and opinions expressed in the Journal of The Royal Thai Army Nurses are those of the authors and not necessarily those
of the editor or Royal Thai Army Nurses Association.