The factors influenced the service quality received by patients at an acupuncture clinic at a hospital in Bangkok
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Abstract
Background: The quality of service at acupuncture clinics plays a crucial role in the Thai traditional and alternative medicine system to promote access to high-quality patient care.
Objectives: This study aimed to assess the level of service quality at an acupuncture clinic and to examine the factors that influenced the service quality received by patients at an acupuncture clinic at a hospital in Bangkok.
Methods: This research was a cross-sectional analytical study. Simple random sampling was used to select 240 samples aged 18 and above who received services at the hospital's acupuncture clinic in Bangkok. The research instruments included personal factors, physical health conditions, attitudes toward acupuncture treatment, expectations of acupuncture treatment outcomes, knowledge about acupuncture treatment, and the quality of service at the acupuncture clinic questionnaires. Data were analyzed using descriptive statistics, chi-square tests, and stepwise multiple regression analysis.
Results: The quality of service at a hospital's acupuncture clinic was high. Attitudes toward acupuncture treatment, knowledge about acupuncture treatment, treatment rights, and physical health conditions were significant factors influencing the quality of service at the hospital's acupuncture clinic in Bangkok (p-value<0.05).
Conclusions: Attitudes, knowledge about acupuncture treatment, treatment rights, and physical health status of clients influenced the quality-of-service utilization at the acupuncture clinic of a hospital in Bangkok. Therefore, strategies should be developed to enhance service delivery, ensuring the public has comprehensive access to these services.
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บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวิทยาลัยพยาบาลบรมราชชนนี จังหวัดนนทบุรี
ข้อความที่ปรากฏในบทความแต่ละเรื่องในวารสารวิชาการเล่มนี้เป็นความคิดเห็นส่วนตัวของผู้เขียนแต่ละท่านไม่เกี่ยวข้องกับวิทยาลัยพยาบาลบรมราชชนนี จังหวัดนนทบุรี และคณาจารย์ท่านอื่น ในวิทยาลัยฯ แต่อย่างใด ความรับผิดชอบองค์ประกอบทั้งหมดของบทความแต่ละเรื่องเป็นของผู้เขียนแต่ละท่าน หากมีความผิดพลาดใด ๆ ผู้เขียนแต่ละท่านจะรับผิดชอบบทความของตนเองแต่ผู้เดียว
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