The development of indicators for quality management towards excellence of nursing educational institutions
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Abstract
Background: According to the EdPEx criteria, the development of indicators for quality management in nursing educational institutions plays a significant role in setting the direction for quality management and the organization's development.
Objectives: This study aimed to develop operational indicators for quality management towards excellence in nursing education institutions.
Methods: A research and development (R&D) design was conducted in 2 phases. Phase 1 focused on the study of good practices in quality management toward excellence in nursing education institutions. Phase 2 involved formulating operational indicators for quality management towards excellence. The participants consisted of 8 individuals from 4 Nursing Education Institutes. The research instruments included a good practice form, interview, and focus group guides. Data were analyzed using content analysis.
Results: Operational indicators for quality management towards excellence in nursing educational institutions comprised seven categories and 96 indicators, including 1) 12 items on leadership indicators, 2) 8 items on strategies indicators, 3) 8 items on customer performance indicators, 4) 6 items on measurement, analysis, and knowledge management indicators, 5) 9 items on workforce indicators, 6) 9 items on operations indicators, and 7) 44 items on outcome indicators.
Conclusions: Indicators according to the EdPEx criteria can develop the quality management of educational institutions in a targeted manner and lead to quality development towards a sustainable improvement in the excellence of nursing educational institutions.
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บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวิทยาลัยพยาบาลบรมราชชนนี จังหวัดนนทบุรี
ข้อความที่ปรากฏในบทความแต่ละเรื่องในวารสารวิชาการเล่มนี้เป็นความคิดเห็นส่วนตัวของผู้เขียนแต่ละท่านไม่เกี่ยวข้องกับวิทยาลัยพยาบาลบรมราชชนนี จังหวัดนนทบุรี และคณาจารย์ท่านอื่น ในวิทยาลัยฯ แต่อย่างใด ความรับผิดชอบองค์ประกอบทั้งหมดของบทความแต่ละเรื่องเป็นของผู้เขียนแต่ละท่าน หากมีความผิดพลาดใด ๆ ผู้เขียนแต่ละท่านจะรับผิดชอบบทความของตนเองแต่ผู้เดียว
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