KNOWLEDGE SYNTHESIS OF DISCIPLINARY COMPLAINTS AGAINST REGISTERED NURSES TO NURSING COUNCIL
Keywords:
knowledge synthesis, disciplinary complaints against, registered nursesAbstract
This documentary and analytical study aimed to synthesize the knowledge derived from disciplinary complaints against practitioners in nursing, midwifery and both nursing and midwifery between A.D. 2008-2014. The data in this study were complaints from 1) letters of a petition from clients or their representatives and 2) documents and evidences related to an accusation/allegation cases as well as inquiry and investigation reports. Data were analyzed using content analysis.
The research results indicate that Thailand’s state of professional misbehavior problems is similar to the international ones. There are 3 key causal factors contributing to complaints and professional misbehaviors: (1) Nurses’ individual factors, mainly derive from the practitioner’s mental and thinking process (an active error), (2) organization-related factors are the latent factors in the vulnerable work environment in which patient safety issues can happen (latent errors), and (3) complainant factors. The main motives to lodge complaints are (a) dissatisfaction with impolite communication behaviors, (b) dissatisfaction with the abuses in light of the waste of time and money, and (c) physical impacts of unethical misbehaviors on patients/victims resulting in their suffering from critical conditions or needs of long-term corrective treatments.
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