Risk management and performance efficiency of personnel in Nakornping Hospital

Abstract

This was quantitative research conducted in February 2024 at Nakornping Hospital. The objectives were to: 1) study risk management in Nakornping Hospital, 2) study the efficiency of staff performance, 3) study risk management of personnel classified by personal factors, 4) study the relationship between risk management and the efficiency of staff performance, and 5) identify problems and suggestions for risk management. Data was collected using questionnaires. The population used in this research was 2,404 personnels of Nakornping Hospital, a sample group of 343 people., selected through stratified sampling. Data analysis was performed using descriptive statistics such as frequency, percentage, mean, and standard deviation. Hypothesis testing was conducted using inferential statistics including T-test analysis, One-way ANOVA, and Pearson correlation coefficient analysis.

Results: The majority of the participants were female (73.76%), and 30.61% were aged between 41 and 50 years. Most participants had a bachelor's degree (66.76%), had worked for over 21 years (34.11%), were civil servants (66.76%), and held professional positions (55.69%). Overall, opinions on risk management were rated at a very high level (mean±SD 3.70±0.73), with the highest score for risk management policy setting (mean±SD 3.79±0.80). The overall performance efficiency of Nakornping Hospital staff was also rated very high (mean±SD 3.91±0.65), with work time management being the highest-rated aspect (mean±SD 3.94±0.71). There were no significant differences in risk management opinions based on gender and education level. However, significant differences were found in risk management opinions based on age, duration of work, personnel type, and job position (p < 0.05). Risk management had a very high positive correlation with staff performance efficiency (r = 0.709, p < 0.001).

Conclusion: Effective hospital risk management is crucial for enhancing the efficiency of personnel performance. Suggestions and recommendations from this study are important for planning, analyzing, and continuously monitoring risk management. This, in turn, contributes to organizational development and the successful achievement of the hospital's goals.