Burnout levels among housekeepers working in a university
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Abstract
Currently, burnout is problem that is more common than is generally believed. This research is a cross-sectional study that aimed to evaluate the levels of job burnout among housekeepers working in a university. A total of 130 housekeepers were randomized, with data collected between February and May 2019 using a self-administered questionnaire consisting of demographics, occupational factors and the Maslach Burnout Inventory (MBI). The result shows that 67.7% of participating housekeepers had a low level of emotional exhaustion, 74.6% had a low level of depersonalization, and 76.9% had a high level of personal achievement. Based on these results, the burnout levels of all workers should be assessed, particularly those who work in different sections and who have diverse responsibilities; ii) measures should be taken to reduce the exhaustion and tiredness of personnel; and iii) a shift work system should be applied.
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