The Development of Key Performance Indicator Template Providers in Department of Disease Control

Abstract

This action research aimed to investigate the model for capacity development of personnel responsible for preparing the performance indicator details within the Department of Disease Control (DDC) Performance Agreement. The target group consisted of 28 operational staff involved in organizational development or related to the preparation of the Performance Agreement indicators. The data collection tools included a training program and practical exercises on writing indicator details, on-the-job training (OJT), a knowledge test, a satisfaction questionnaire, and an opinion survey. Data analysis employed descriptive statistics, including mean and percentage, and the difference in means was compared using the Paired t-test.

The study found that the main challenge of the existing capacity development model for personnel preparing indicator details was that staff lacked knowledge and understanding regarding the preparation of the performance indicator details, and that the follow-up process for operational outcomes was time-consuming. This led to the development of a new operational model consisting of two main components: personnel development on writing Performance Agreement indicator details, and a mentoring-based operational follow-up system. The results of the development showed that the participants in the personnel development meeting on writing Performance Agreement indicator details had a mean difference of 3.90 points (95% CI: 1.45 to 5.75) between pre- and post-training scores. This difference was statistically significant (p-value = 0.041). This finding was consistent with the results of the quality assessment of the written Performance Agreement indicator details based on the SMART Objective criteria, where the overall average score was at a Very Good level. Furthermore, the mentoring-based operational follow-up was able to drive the DDC's overall score to 4.64 (out of a full score of 5.00). These operational results reflect the success of the capacity development model for personnel responsible for preparing the performance indicator details within the Department of Disease Control.