Administrative Factors and Key Success Factor Affecting The Performance of the Communicable Disease Control Unit Officers in Khon Kaen Province

Abstract

This cross - sectional descriptive research aimed to study administrative factors and key success factors affecting the Performance of The Communicable Disease Control Unit officers in Khon Kaen Province, Thailand. The samples were 138 health personnel randomly selected by stratified random sampling technique from 283 populations Data was collected by the questionnaire for the quantitative data and in-depth interview Groups for the qualitative data gathering from 12 key informants. for content validity of questionnaire with items objective congruence (IOC), all items were more than 0.50 and for reliability with Cronbach’s alpha coefficient was 0.98. Data was collected between 17^th December 2022 to 17^th January 2023. Data analysis was performed by descriptive, inferential statistics using Pearson's correlation coefficient statistics and stepwise multiple linear regression statistics at a significant level of 0.05.

          The results showed that the overall of administrative factors, key success factors, and the performance of the communicable disease control unit officers in Khon Kaen province were at a high level with averages of 3.96 (S.D.=0.49), 4.15 (S.D.=0.50) and 4.18 (S.D.=0.51) respectively. The overall administrative factors and key Success factors had a statistically significant moderate relationship with the Performance of The Communicable Disease Control Unit officers (r=0.606, r=0.582, p-value<0.001), respectively. The three variables consisted of two variables of administrative factors; management and technology, also one variable of key success factors; The connection between line of service and network affected and could jointly predicted the Performance of the Communicable Disease Control Unit officers in Khon Kaen Province at 49.6 percentage (R²=0.496, p–value<0.001) Recommendation: Coordination within the agency should be promoted. and there should be a clearer way to communicate with service providers in the network for the communicable disease control unit to cooperate in communicating in accordance with the problems in the area to the quality standards set forth effectively.