The Development of Performance Appraisal System of Department of Disease Control : An Application of Multiple Evaluation Approaches

Abstract

The objectives of this study were : 1) analyze the context  2) to develop performance appraisal system  3) to pilot  performance appraisal system and 4) to evaluate efficacy performance appraisal system of  Department of  Disease Control : an application of  multiple evaluation approaches. The Research and Development was applied. The study population and sample size was  the Office of Disease Prevention and Control 6  Khon Kaen. The developed system was consisted of 4  main categories: 1) analyze the context and define the concept of performance appraisal system. 2) to develop performance appraisal system. 3) to pilot performance appraisal system. and 4) to evaluate effectiveness the performance appraisal system. The research instruments were : 1) questionnaires, 2) Analytical Assessment Report  3) evaluation form, 4) competency test 5) the group recorded form. The data were analyzed using descriptive  statistics, compare the difference in performance between  the  3 groups  with Kendall’s W Test  and content analysis. The research findings as follows.

                1) The developed system was consisted of 4 main categories: 1) input factor : appraisal objective, duties and responsibilities, things to be evaluated, appraisal methods and tools, user  involved in the evaluated, time frame to be evaluated and the appraisal result utilization. ; 2) process  factor : confirmatory of indicator ; Balanced Scorecard and empowerment evaluation, to development indicator ; goal-based objective approach, and to self assessment evaluation; assessment 360 degree and empowerment evaluation. 3) output factor : the appraisal result, the results revealed that users’ satisfaction, 4) feedbacks  and examine the efficacy of the developed system on four dimensions : accuracy, feasibility, propriety, and utility.   

                2) The effectiveness of the system found that  the difference of  the appraisal performance   between to develop performance appraisal system and suggest director team  of  known group  that  agreement of consistency and  test statistics that significantly  statistical  level .05  and  users’ satisfaction levels were ranks at a high to highest level.

                3) feedbacks found that the assessor and evaluate to be communicate  gaps competency and  individual development plan.

                4) Examine the efficacy of the developed system found that  users’ satisfaction levels was ranked  at a high level on four dimensions.