EXPERIENCES OF CLINICAL TRIAGE FOR PATIENT UNDER INVESTIGATION (PUI) WITH COVID-19 OF NURSES
Keywords:
experience, triage nurse, Patient Under Investigation (PUI) with COVID-19Abstract
The aim of this qualitative research was to explore the experiences of triage nurses in screening suspected individuals with COVID-19. Informants were twelve professional nurses with expertise in the Triage of outpatient setting and had experience in the Triage of Patient Under Investigation (PUI) with COVID-19 in the Emerging Disease Clinic, Chulalongkorn Hospital at least two weeks. The research tools were researchers, personal data questionnaire and semi-structured questionnaire for interview, which was approved by three experts. The agreed percentage was 90%. Thematic analysis based on Braun & Clarke's six steps and data triangulation techniques were used for data analysis.
The results showed that the Triage of Patient Under Investigation (PUI) with COVID-19 was summarized in five main points as follows: 1) Operation readiness framework during pandemic, 2) Strong support network to reduce fear and anxiety, 3) Standard of screening process using a well-defined form with guidance on key risk factors, 4) Core competencies in screening patients with COVID-19, and 5) The need of triage nurse specialist in screening patients with COVID-19.
The findings of this research can be used for dealing with emerging of pandemics and epidemic diseases. In addition, encouragement and support from senior management has crucial influence in team cooperation to achieve the organizational outcome.
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