KNOWLEDGE, ATTITUDE AND ESSENTIAL SKILLS IN ENGLISH OF HEALTHCARE PERSONNEL IN 13 REGIONAL HEALTH SERVICES UNDER THE SUPERVISION OF THE MINISTRY OF PUBLIC HEALTH, THAILAND

Main Article Content

สุรศักดิ์ สุนทร
กมลรัตน์ เทอร์เนอร์
ศุภาพิชญ์ โฟน โบร์แมนน์
สุชีวา วิชัยกุล
วิไลพร ขำวงษ์
สุดคนึง ฤทธิ์ฤาชัย

Abstract

          English language for healthcare personnel increases its importance nowadays. It is also significant as one indispensable essence in moving forward into the 21st century when effective communication enhances correct comprehensibility and completeness of healthcare information for both healthcare providers and utilizers. This cross-sectional descriptive study aimed at exploring the levels of knowledge, attitude and essential skills (KAS Model) in English required for healthcare personnel in 13 health service regions under the supervision of the Ministry of Public Health (MOPH). All 247 targeted populations were candidates whose names were proposed by each health service region to attend both Module 1 and Module 2 English courses organized by the Praboromarajanok Institute for Health Workforce Development (PIHWD), the MOPH, during the fiscal year 2018. Data were collected online through Google Form and were then analyzed using descriptive statistics reporting as frequency, percentage, mean and standard deviation.


          Results from the demographic part showed that the majority or 177 participants were female (80.2%) and the population mean for age was 43 years, 116 persons had a bachelor’s degree (58.6%) and 138 trainees were resident nurses (69.7%). From the knowledge, attitude and skills section, 32.4% of participants possessed the knowledge in Module 1 at the good level and 55.5% was at the fair level in Module 2. The population mean for attitude included all 227 populations of which 95.0% attendees indicated the positive level. For the English skills, 45.2% from 217 populations had the medium level of the listening skill, while exhibiting the low level for the reading, speaking and listening skills at 51.2%, 51.4% and 51.2%, respectively. However, the overall English skill was at the low level.


          Recommendations from this study are that all 13 health service regions and the MOPH should embrace an English skill improvement as one of their principal strategies in the health workforce development policy and planning. This could be emphasized for all essential and weak skills amongst healthcare personnel including listening, speaking, reading and writing skills since prodigious benefits in communications and collaborations will belong to one with better preparation in the modern era and the world of globalization.

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Article Details

Section
Research (บทความวิจัย)
Author Biography

ศุภาพิชญ์ โฟน โบร์แมนน์, Institute of Nursing, Suranaree University of Technology

Deputy Director in Research and International Affairs

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