Enhancing Competency in Primary Care Services through Participatory Interactive Learning through Action (PILA): A Case Study of Takuang subdistrict, Saraphi District, Chiang Mai

Abstract

Primary care services are the foundation of the health system. Enhancing competency in primary care services is therefore essential to ensuring equitable, accessible, and high-quality health services for all citizens. It also promotes appropriate health behaviors and reduces preventable diseases. Enhancing the capacity in primary care services requires a comprehensive systems approach, particularly through the development of human resources in health using a contextbased learning process.

This academic article aims to describe the enhancement of primary care service competency through a participatory interactive learning through actions among health teams, family physicians and community network representatives. The learning activities focused on the development of human brain utilization, deep listening, teamwork, contextual health issue learning, and systemic reflective learning in community settings.

The results revealed that participants experienced changes at personal, family, and organizational levels. Improvements were observed in listening skills, emotional control, and positive thinking. Participants also developed appropriate health behaviors and enhanced competencies in teamwork, communication, and change leadership.

The case study indicates that the Participatory Interactive Learning through Action (PILA) is a crucial learning approach that enhances the competencies required for primary care service delivery. It also fosters sustainable collaboration among community partners and networks, facilitating the development and advancement of primary care services within the community.