Classification of human error occurrence of rescue workers in a disaster prevention and mitigation agency, Phitsanulok Province, using the SHERPA technique: a case study of first aid and cardiopulmonary resuscitation
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Abstract
This study aims to analyze the work process and classify types of human error among emergency responders in the Mueang Phitsanulok District, Phitsanulok Province, whose tasks require rapid response to emergencies and thus carry the risk of operator error. The sample group comprised 21 individuals, utilizing the Systematic Human Error Reduction and Prediction Approach (SHERPA) technique. Data analysis was conducted using descriptive statistics. The research findings indicate that in the tasks of first aid and cardiopulmonary resuscitation (CPR), there is a potential for 107 instances of human error. This includes 95 action errors (88.79%), 10 checking errors (9.35%), and 2 selection errors (1.86%). The results of this study provide detailed knowledge of the rescue operation steps, the types of human error that may occur, and preventive and corrective measures. This information can subsequently be used as a guideline to prevent future human errors in rescue work.
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References
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