Development of Integrated The Coronavirus Disease (COVID-19) Management System in Field Hospital, Hospital and Hospitel of Sattahip KM.10 Hospital Sattahip District Chonburi Province.

Abstract

Background: Develop an integrated management system by using the GROW model theory, basic factors management (4M), PDCA (Deming cycle). COVID-19 patients receiving medical care are provided with holistic, comprehensive care in accordance with the standard guidelines, have access to a comprehensive service system and satisfied.

Objective: To develop an integrated management system in Field hospital, Hospital and Hospitel. COVID-19 patients receiving medical care are provided with holistic, comprehensive care in accordance with the standard guidelines, have access to a comprehensive service system and satisfied.

Materials and Methods: Research and development model. Using the GROW model theory, basic factors management (4M), PDCA (Deming cycle) and satisfaction surveys.

Results:  There are guidelines for caring COVID-19 patients.  100% of health care providers follow the guidelines. 6,064 COVID-19 patients received medical care in hospital, 2,256 in hospitel, 29,180 in field hospital, 5,432  including respiratory clinic and referred in COVID-19 patients from 12 hospitals. 12 innovations were created. No staff infected. Patients and providers rate in satisfaction surveys were 87.50% and 85% respectively.

Conclusion: Development of integrated the COVID-19 disease management system. Using a research and development model, GROW model theory, basic factors management (4M), PDCA (Deming cycle). COVID-19 patients receiving medical care are provided with holistic, comprehensive care in accordance with the standard guidelines, have access to a comprehensive service system and satisfied.   

Keywords:  Management Integrated GROW model 4M-management Deming cycle Guidelines for caring COVID-19 patients