Effect of Oral Health Promoting Chatbot Program on Knowledge in Oral Health Care of the Elderly

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Suphak Wongworasun
Jaranya Hunsrisakhun
Achara Watanapa
Decha Wannapahool


The purpose of this study was to develop and evaluate a chatbot program for oral health promotion aimed at increasing the oral health knowledge of elderly people. Using a quasi-experimental design, 57 elderly students from Ban Suan Sinor schools in Muang district of Chonburi Province were studied. The study was conducted during December 2021 to March 2022. The "Chatbot Vaikao Sukkai Sabaipak" oral health education chatbot program for the elderly was developed using the ChatFuel platform through Facebook Messenger. In order to assess oral health care knowledge, baseline and      14-day follow-up interviews were conducted, as well as a satisfaction survey. The percentage, mean, standard deviation, and paired sample t-test were used to analyze the data. The findings revealed that the majority of participants were female (81%) and had an average age of 67. The participants completed the 14 day-program for 63.2 percent. The average number of engagement days was 11. There was a statistically significant difference in their oral health knowledge scores before and after the program on all aspects of oral health care (before 7.53±1.81, after 9.72±1.60) (P<0.001). The most appealing feature of the chatbot's content was its practical usefulness. The elderly reported having difficulty with reading small text messages, touching selection buttons, and chatbot notification system discontinuities. According to the results of the study, the chatbot program improved the oral health care knowledge of the elderly. Therefore, it is necessary to create a chatbot for use in providing oral health care to community-dwelling elderly.

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Wongworasun S, Hunsrisakhun J, Watanapa A, Wannapahool D. Effect of Oral Health Promoting Chatbot Program on Knowledge in Oral Health Care of the Elderly. Khon Kaen Dent J [Internet]. 2023 Feb. 28 [cited 2024 Jun. 23];26(1):33-4. Available from: https://he01.tci-thaijo.org/index.php/KDJ/article/view/255571
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