Burnout and Associated Factors Among Healthcare Workers in Samutprakarn Hospital during the COVID-19 Pandemic
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Abstract
Objective : To study the prevalence of burnout syndrome and associated factors among healthcare workers (HCWs) in Samutprakarn hospital during the COVID-19 pandemic
Methods: An online cross-sectional survey of HCWs from June 16 to July 20, 2021, was conducted at Samutprakarn hospital. The questionnaire consisted of demographic characteristics, types, and attitudes in areas of work, Maslach Burnout Inventory (MBI), Depression Anxiety Stress Scales (DASS-21), and Resilience Quotient (RQ). Descriptive statistics and multiple logistic regression analysis were applied to calculate a relationship of associated factors.
Results: A group of 703 HCWs (41.35 %) completed self-administered questionnaires online through Google Forms. The samples were 87.06% females with an average age of 37 years old, and years of work experience average of 12 years. This study found that 10.81% of HCWs (n=76) were at high risk of burnout. A high score on emotional exhaustion was 25.46 %. A high score on depersonalization was 13.80 %. A low personal accomplishment score of 91.47 %. Perspective on the work of HCWs, about 90 % thought it was manageable, had a good relationship, and had a consultant. The human resource and sponsored resources were inadequate, about 60%. The results of severe to extremely severe level of depression, anxiety, and stress were 3.42, 5.83, and 3.13 respectively. RQ in HCWs was below the threshold (16.50%). Associated factors of burnout including younger age (< 30 years old) (OR, 3.14; 95% CI, 1.33-7.41; P = 0.009), frontline worker positions (OR, 3.01;
95% CI, 1.02-8.84; P = 0.045), higher stress (OR, 4.60; 95% CI, 1.39-15.26; P = 0.013) and below the threshold of RQ (OR, 7.30; 95% CI, 2.74-19.39; P <0.001).
Conclusion: Burnout of HCWs accounted for 10.81% during the COVID-19 pandemic. The hospital should have a mental health care system in its personnel and monitor them regularly, including supporting resources both in terms of workforce planning, safety, reasonable compensation including social support, especially among frontline personnel and younger age to reduce the likelihood of burnout in personnel.
Keywords: burnout, health care workers, mental health, resilience quotient, COVID-19
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