The Study of Factors Contributing to the Reception of Health Services for Patients with Covid-19 Infection, in Health Region 9

Abstract

The research purpose was to study Factors contributing to the reception of health services for patients with Covid-19 infection, in health region 9. Data were collected using descriptive research. The sample groups  using purposive sampling, a total of 384 persons, who experienced receiving health care services and recovering from Covid-19. Data were analyzed using descriptive statistics, frequency, percentage, mean, and standard deviation. The results of the study were as follows; factors contributing to the reception of health services for patients with Covid-19 infection from the service recipients’ perspective like Line, Facebook, and websites were at the highest level (mean = 4.27; SD=.763). Obstacle factors receiving health services for patients with Covid-19 infection in the view of the service recipient overall revealed that the multi-step process of information transmission was at the highest level (mean = 3.73; SD=. 907). The results recommended that health services during the Covid-19 epidemic situation should use digital technology to assist in service dimensions of promotion, prevention, treatment, and rehabilitation. Enhancing health literacy, and creating responsibility for a new norm of life.