Development of a Mental Health Chatbot (Nong Hug Chatbot) for Secondary School Students in Chiang Rai
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Abstract
Objective: To design and develop the chatbot (Nong Hug Chatbot) for students in grades 7-12 to access the assessment and take primary care of their mental health and mood. Users' satisfaction with the chatbot was also examined.
Materials and methods: The researchers developed a smartphone chatbot using the LINE application to mediate between users and automated interaction systems. The Artificial Intelligence Psychological Intervention Open Platform was used to create the psychological intervention tools. Mental health status was assessed through a menu of activities such as the Thai version of the Depression Anxiety Stress Scale (DASS-21). The chatbot also offered relaxation techniques for users to choose from. The form and performance of the chatbot program were evaluated for improvement by the mental health tech team. Data were collected from 1-31 December 2022 to assess satisfaction after use. Data were analyzed using descriptive statistics and presented as percentages, mean, and standard deviation.
Results: Of the 29,748 students, 434 (1.5%) used the chatbot. Most of them used it for general conversation (56.4%) and to assess their mental health (43.6%). 72.8% of them used it once. The mental health problems of the users were anxiety (87.7%), depression (66.1%), and stress (54.0%). The majority of respondents had no problems in using the application (74.5%). Participants reported a high level of user’s satisfaction (mean=3.38, SD= 0.66).
Conclusion: The Nong Hug chatbot application can be well used to address the basic mental health of students in grades 7-12. Participants were highly satisfied with all aspects of the application.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
บทความหลังผ่านการปรับแก้จากกองบรรณาธิการแล้ว เป็นลิขสิทธ์ของวารสารจิตเวชวิทยาสาร โรงพยาบาลสวนปรุง กรมสุขภาพจิต กระทรวงสาธารณสุข ห้ามเผยแพร่เพื่อประโยชน์ทางการค้าโดยไม่ได้รับอนุญาต แต่อนุญาตให้เผยแพร่บทความดังกล่าวเพื่อประโยชน์ทางการศึกษาแก่ประชาชนทั่วไป ทั้งนี้กองบรรณาธิการไม่จำเป็นต้องเห็นด้วยกับบทความหรือข้อคิดเห็นใดๆ ที่ปรากฏในวารสารสวนปรุง
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