The Effects of a Training Program for Developing Counseling Skills, on Counseling Skills, Attitude, and Service Behavior among nurses in a General Patient Nursing Department, Maharaj Nakorn Chiang Mai Hospital

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Arunee Palee
Nipa Wachirarat
Issaree Panyawan
Preechaya Nantarat
Subin Jaikeaw
Saitong Junngarm
Kanokwan Nantayana
Saharat Ngammuangpak
Supaporn Singkor
Jinna Moonla
Anan Panjai

Abstract

Objective: To examined the effects of a training program for developing counseling skills, on counseling skills, attitude, and service behavior among nurses in a general patient nursing department, Maharaj Nakorn Chiang Mai hospital


Materials and Methods: In this quasi-experimental research, the samples were 24 nurses and 47 clients who voluntarily participated in the training program. The instruments used in this study were a counseling skills training program, a questionnaire to discern the counseling skills of nurses, a questionnaire evaluating the counseling attitudes of nurses, and a questionnaire on nursing service behaviors dependent on the clients perceptions. Data was analyzed by using percent, mean, and t-test.


Results: The mean scores of counseling skills and attitude among nurses at the end of the Training Program were significantly higher than before enrolling in the program (p< 0.05). The mean scores of nursing service behavior among clients at the end of the Training Program were good and very good.


Conclusion: The Training Program for Developing Counseling Skills revealed to be an effective way to develop skills and attitudes in these areas. In addition, it was effective in developing service behavior among nurses.

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Original article (นิพนธ์ต้นฉบับ)

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