The Effects of a Training Program for Developing Counseling Skills, on Counseling Skills, Attitude, and Service Behavior among nurses in a General Patient Nursing Department, Maharaj Nakorn Chiang Mai Hospital
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Abstract
Objective: To examined the effects of a training program for developing counseling skills, on counseling skills, attitude, and service behavior among nurses in a general patient nursing department, Maharaj Nakorn Chiang Mai hospital
Materials and Methods: In this quasi-experimental research, the samples were 24 nurses and 47 clients who voluntarily participated in the training program. The instruments used in this study were a counseling skills training program, a questionnaire to discern the counseling skills of nurses, a questionnaire evaluating the counseling attitudes of nurses, and a questionnaire on nursing service behaviors dependent on the client’s perceptions. Data was analyzed by using percent, mean, and t-test.
Results: The mean scores of counseling skills and attitude among nurses at the end of the Training Program were significantly higher than before enrolling in the program (p< 0.05). The mean scores of nursing service behavior among clients at the end of the Training Program were good and very good.
Conclusion: The Training Program for Developing Counseling Skills revealed to be an effective way to develop skills and attitudes in these areas. In addition, it was effective in developing service behavior among nurses.
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บทความหลังผ่านการปรับแก้จากกองบรรณาธิการแล้ว เป็นลิขสิทธ์ของวารสารจิตเวชวิทยาสาร โรงพยาบาลสวนปรุง กรมสุขภาพจิต กระทรวงสาธารณสุข ห้ามเผยแพร่เพื่อประโยชน์ทางการค้าโดยไม่ได้รับอนุญาต แต่อนุญาตให้เผยแพร่บทความดังกล่าวเพื่อประโยชน์ทางการศึกษาแก่ประชาชนทั่วไป ทั้งนี้กองบรรณาธิการไม่จำเป็นต้องเห็นด้วยกับบทความหรือข้อคิดเห็นใดๆ ที่ปรากฏในวารสารสวนปรุง
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