Personal Factors, Personality Types, and Stress affecting to Employees’ Burnout: A Case Study of a Food Service Company in Bangkok

Abstract

The objectives of this survey research were 1) to study personality types, the level of stress, and employees’ burnout. 2) to compare the mean difference between stress and employees’ burnout of male and female; to compare the mean difference between stress and employees’ burnout of Generation Y and Z. 3) to study the intercorrelationships among age, personality types, stress, and employees’ burnout. 4) to study the causal factors of employees’ burnout by using personal factors (age), personality types, and stress. The samples comprised 77 employees selected by simple random sampling. The research tools were: Holland’s Six Vocational Personality Types questionnaire, a stress inventory, and a Maslach Burnout Inventory-(MBI) which had reliability .885, .828 and .843, respectively. The statistics used to analyze the data were arithmetic mean, standard deviation, Pearson’s correlation, and multiple regression. The research results were: 1) the level of stress, and employees’ burnout which they reported in the range between high and moderate levels. 2) there was not a statistically significant difference in stress, and burnout of male and female employees ; there was not a statistically significant difference in stress, and burnout of generation Y and Z. 3) Artistic Personality Type was significantly positively correlated with emotional exhaustion and burnout (r=.283 and .264, p<.05); Conventional Personality Type was significantly positively correlated with professional efficacy (r=.338, p<.01) and significantly negatively correlated with stress, emotional exhaustion, cynicism and burnout (r= -.306, -.338, -.368, p<.01 and -.261, p<.05, respectively). 4) Artistic personality Type and stress were significant predictors of employees’ burnout, explaining 50.9%.