Client satisfaction at the Health Promotion clinic of HRH Princess Maha Chakri Sirindhorn Medical Center(ความพึงพอใจของผู้รับบริการต่อคลินิกส่งเสริมสุขภาพ โรงพยาบาลศูนย์การแพทย์สมเด็จพระเทพรัตนราชสุดาฯ สยามบรมราชกุมารี )

Abstract

A survey research was conducted to explore the satisfaction at the Health Promotion Clinic (HCP), HRH Princess Maha Chakri Sirindhorn Medical Center. The purpose of this study was to evaluate the satisfaction of the clients in the providing services and the factors associated with satisfaction. The data of satisfaction in process and procedure of services, staffs, treatments and facilities were collected during April to June 2010. Three hundred and sixty clients who visited to the clinic during those period were consecutively included in the study. It was found that 83 percents of clients satisfied or very satisfied with the overall medical services. Facilities were the least satisfied subject (70%). Clients aged younger than 40 years old had significantly lower satisfaction in information service, elevators and ambulatory staffs than clients older than 40 years old (p<0.05). Furthermore, women had lower satisfaction in waiting time for receiving services than man (p = 0.04). All clients satisfied with the modern tools and equipment for services, personality and attitude of staff and the qualities of treatments. Clients had suggested that parking areas, toilets, elevators, escalators and signs were needed to be improve.

In conclusion, nearly all clients had highly satisfaction in health services provided at HCP of HRH Princess Maha Chakri Sirindhorn Medical Center. Non medical facilities and services were the most suggested services needed to be improved.