Patient Referral Systems: key processes of health services management

Abstract

Patient referral systems play an increasingly important role in the health services
systems. Patient referral systems should aim to helps and ensure people receive the best
possible care, comprehensive, equity and continuing care. This article presented core process
of a patient referral system, as follow: 1) initiating facility 2) receiving facility 3) referral
practicalities and support process of a patient referral system, as follow: 1) health system
issues 2) supervision and capacity building 3) continuous quality improvement. Analyze the
situation of patient referral system, was collected from Ministry of Public Health and Bangkok
Metropolitan Administration documents. This article recommendations for the development
of an effective patient referral system.