Factors increasing telemedicine adoption across adult non-healthcare professionals: A systematic review of observational studies published between 2021 and 2025
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Abstract
Background: Telemedicine has emerged as a key digital healthcare platform, offering convenient access to medical services for the public. Despite its potential, widespread adoption remains hindered by lingering consumer skepticism.
Objectives: The aim of this systematic review was to investigate the factors increasing telemedicine adoption across adult non-healthcare professionals.
Materials and methods: This was a systematic review conducted of primary observational studies published between 2021 and 2025. Adhering to PRISMA guidelines, the authors systematically searched three online databases (PubMed, ProQuest, and Science Direct) and screened articles using the PRISMA Flow Chart to identify eligible studies based on predefined inclusion criteria. The Joanna Briggs Institute’s (JBI) critical assessment techniques were used to evaluate the quality of the research findings.
Results: From the reviewed secondary data derived from primary studies, 22 original articles were selected for analysis. Four major themes emerged as drivers of telemedicine utilization, including: 1) socioeconomic-demographic, such as age, education, income, employment, marital status, and social influence, 2) user’s perceived benefits factors like perceived usefulness, benefits, ease of use, and trust, 3) health-related problems, such as frequent healthcare demands, caregiving responsibilities, having chronic disease, and
mental health conditions, and 4) internal factors or technological factors of telemedicine systems: price, service, and system quality.
Conclusion: In conclusion, telemedicine adoption is influenced by a multifaceted interplay of socioeconomic and demographic factors, a user’s perceived benefits, individual health needs, and systemic features.
Article Details
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Personal views expressed by the contributors in their articles are not necessarily those of the Journal of Associated Medical Sciences, Faculty of Associated Medical Sciences, Chiang Mai University.
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