Development of the standards, indicators, and criteria for evaluation of the Community COVID Care Center
Keywords:
Criteria, COVID-19, Healthcare quality indicators, Standard of careAbstract
This study aimed to develop the standards, indicators, and criteria for the evaluation of the Community COVID Care Center. The study had three processes. Firstly, the development of the draft of standards and indicators for the evaluation of the Community COVID Care Center by reviewing the existing standards/criteria, conducting participatory action approaches for establishing the standards/indicators/criteria among stakeholders for use in Tak Province. Secondly, the evaluation of these established standards/indicators/criteria by expert judgment approaches. Thirdly, the evaluation of the final standards, indicators, and criteria for 18 Community COVID Care Centers in Tak Province.
The indicators for Community COVID Care Center standards that were developed consisted of 68 indicators, of which 25 were for evaluating the structure of COVID Care Center, 36 for evaluating the process of COVID Care Center, and 7 for evaluating the outcome. The opinion of evaluators was at the highest level for the accuracy, appropriateness, and utility of the standards and at a high level for the feasibility. Of 18 Community COVID Care Centers evaluated in the province, 13 (72.2%) had percentage of evaluation scores of 60.0-69.9, 2 (11.1%) had 70.0-79.9, 2 (11.1%) had ≥ 80.0 and 1 (5.6%) had ≥ 90.0. These findings indicated room for improvement of Community COVID Care Center to achieve efficient services in the province.
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