The Performance Indicators Development in operational level for pre-hospital EMS in Thailand

Abstract

        The objective of this research is to develop the performance indicators (PIs) in operational level for the Pre-hospital Emergency Medical Service (EMS) system in Thailand. Nevertheless, Success Factor (SF) was identified by Strategic Map (SM), which was analyzed from main objective in National Strategy Plan of developing EMS (2008 – 2012) of  Emergency Medical Institute of Thailand (EMIT). Then, PIs were developed from SF and SM.
        The results showed that only the first strategy of Infrastructure and information technology development was suited for developing PIs in operational level. Besides, the success factor was the development of various infrastructure (people can received standard and efficient EMS thoroughly both in regulation and disaster conditions). Finally, twenty-eight performance indicators in operational level were developed using the analysis of strategy map and success factors. Those PIs can be used as a guideline to improve operational work.