The Performance Indicators Development in operational level for pre-hospital EMS in Thailand

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Napisporn Memongkol
Runchana Sinthavalai
Nattapong Seneeratanaprayune
Weerawat Ounsaneha
Chanisada Choosuk

Abstract

        The objective of this research is to develop the performance indicators (PIs) in operational level for the Pre-hospital Emergency Medical Service (EMS) system in Thailand. Nevertheless, Success Factor (SF) was identified by Strategic Map (SM), which was analyzed from main objective in National Strategy Plan of developing EMS (2008 – 2012) of  Emergency Medical Institute of Thailand (EMIT). Then, PIs were developed from SF and SM.
        The results showed that only the first strategy of Infrastructure and information technology development was suited for developing PIs in operational level. Besides, the success factor was the development of various infrastructure (people can received standard and efficient EMS thoroughly both in regulation and disaster conditions). Finally, twenty-eight performance indicators in operational level were developed using the analysis of strategy map and success factors. Those PIs can be used as a guideline to improve operational work.

Article Details

How to Cite
1.
Memongkol N, Sinthavalai R, Seneeratanaprayune N, Ounsaneha W, Choosuk C. The Performance Indicators Development in operational level for pre-hospital EMS in Thailand. J Public Hlth Dev [Internet]. 2009 Jul. 12 [cited 2024 Apr. 19];7(2):117-30. Available from: https://he01.tci-thaijo.org/index.php/AIHD-MU/article/view/105390
Section
General Articles
Author Biographies

Napisporn Memongkol, Faculty of Engineering, Prince of Songkla University, 15 Karnjanavanich Rd., Hat Yai, Songkhla 90110

Ph.D., Faculty of Engineering, Prince of Songkla University, Thailand

Runchana Sinthavalai, Faculty of Engineering, Prince of Songkla University, 15 Karnjanavanich Rd., Hat Yai, Songkhla 90110

Ph.D., Faculty of Engineering, Prince of Songkla University, Thailand

Nattapong Seneeratanaprayune, Faculty of Engineering, Prince of Songkla University, 15 Karnjanavanich Rd., Hat Yai, Songkhla 90110

Faculty of Engineering, Prince of Songkla University, Thailand

Weerawat Ounsaneha, Faculty of Environmental Management, Prince of Songkla University, 15 Karnjanavanich Rd., Hat Yai, Songkhla 90110

Faculty of Environmental Management, Prince of Songkla University, Thailand

Chanisada Choosuk, Faculty of Environmental Management, Prince of Songkla University, 15 Karnjanavanich Rd., Hat Yai, Songkhla 90110

Ph.D., Faculty of Environmental Management, Prince of Songkla University