Patient Satisfaction with Services at the Health Service Section of King Mongkut’s University of Technology Thonburi

Abstract

        The objectives of this study were 1) to examine the levels of patient satisfaction
regarding the services of the KMUTT Health Service Section, and 2) to develop the
operation of the Health Service Section. This study covers service providers,
equipments, methods, time, place, and opening hours. The study group comprised
undergraduate and graduate students and staff. The data were gathered from 109
patients. Questionnaires were collected from patients who used the services of the
Health Service Section. The questionnaire had five measurement scales and open
questions. The data analysis was performed by percentage and mean.
The number of respondents was 109: 66 female (60.55%) and 43 male (39.45%).
Respondent’s status were 89 undergraduate students (81.65%), 9 graduate students
(8.27%), 3 postgraduate students (2.76%), a lecturer (0.9%), and 7 staff (6.42%).
Patient satisfaction with the services of the Health Service Section was in higher level
of all issues. The first four issues of highest level were good service, readiness
to help, fast and convenient process to receive the medicine, and clean equipments
such as thermometer and blood pressure equipment. From research result, there
should be more suggestion boxes and should extend service hours.