Monthly Colored Contact Lenses in an E-marketplace, Thailand: Information That the Customers Should Know
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Abstract
Objectives: To survey the situation of monthly colored contact lenses (CL) in an e-marketplace and how much of CL information about product detail, direction of the CL using, warning and caution that the customers received.
Methods: This cross-sectional study included 252 product pages from 23 online shops through one electronic marketplace (e-marketplace), Thailand. CL information was collected from homepage, product page, postal transportation, CL box, label and medical
device documentation (MDD) during 2021. We also collected information about online shops, product page characteristics, documents and additional items in the parcel box.
Results: Half of shops were opened less than 1 year ago, 60.87% sold colored CL only for decorative purposes and 8.7% sold CL cleaning machines. 237 pairs of colored CL, vial and blister packaging from 19 shops were sent via postal transportation. All shops gave CL cases and 1 out of 3 shops provided CL inserter-removers, tweezers and case kits. Product details were found to be complete in the CL product, except for the message “do not sell separately” which was only found in 94.12%. Indications of the CL, usage instructions
and storage were the least information about CL direction that the customers received (17.65%). Warning and caution of the CL were found less than 18%.
Conclusion: CL wearers who purchased monthly colored CL in an e-marketplace received less CL information regarding purposes, how to use, keeping of the CL, warning and caution. The study suggested that MDD was an important tool for sending CL information
to the customers.
Conflicts of interests: There are no conflicts of interest.
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