Patient’s perceptions of health service quality in the COVID-19 pandemic situations at outpatient department, Kap Choeng Hospital, Surin Province
DOI:
https://doi.org/10.14456/dcj.2023.23Keywords:
health service quality, COVID-19, outpatient departmentAbstract
This descriptive study aims to determine the patient’s perceptions of health service quality in the COVID-19 pandemic situation at the outpatient department of Kap Choeng Hospital in Surin Province. The sample was 402 patients. Data were collected by interviewing using a demographic data collection form and a health service quality perception questionnaire. Data were analyzed by descriptive statistics and one-way analysis of variance (ANOVA). Findings from the study indicated that the patient’s perceptions of health service quality were at a high level (mean=4.33, SD=0.49). There was a significant difference in the perceptions of health service quality in terms of marital status, education level, occupation, underlying disease, chief complaint and number of hospital visits (p<.05). Based on the findings from this study, it was therefore recommended to design activities to create understanding about health service quality standards in the COVID-19 pandemic situations at the outpatient department for diverse demographic characteristics clients to be consistent and appropriate.
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