Development of Emergency Room Patient Care Model for Community Hospitals in Songkhla Province
Keywords:
Development of Emergency Room Patient Care Model, Community Hospitals, SongkhlaAbstract
Abstract
Background: Creating an emergency room model for a community hospital in the province of Songkhla. It's a way of providing quick, standardized care to patients in need. Including raising client satisfaction levels when obtaining services
Objectives: To create a model for the treatment of patients seen in emergency rooms in community hospitals in the province of Songkhla. Analyze the effectiveness of the treatment as well as the accessibility of it. including contentment with the services obtained
Materials & Methods: The action study was conducted out in a community hospital in the province of Songkhla between October 1, 2023, and April 30, 2024.
Results: There were 386 participants in this study overall. The treatment waiting time was discovered to be equivalent to the Australian waiting time norm. However, it was discovered that the services rendered in accordance with this model had a noticeably shorter time duration for patients in general (White patients) (p-value=0.00). When comparing the first 24-hour death rate of level 1 emergency patients receiving hospital care to the six months before to the project's commencement, there is a tendency for the rate to decline (p-value=0.11). Overall, there was a high level of satisfaction with the community hospital's emergency room services. The following variables have an impact on customer satisfaction in all areas of the service: hospitals receiving services (p-value=0.00), waiting times (p-value=0.00), and emergency medical knowledge (p-value=0.00).
Conclusions: The death rate for level 1 emergency patients getting hospital services during the first 24 hours can be decreased by creating a care model for ER patients at community hospitals in Songkhla Province. There was a standard waiting period before receiving care. & Songkhla Province's community hospital emergency room services are highly regarded.
Keywords: Development of an Emergency Room Patient Care Model, Community Hospitals, Songkhla
References
Trzeciak S. Emergency Department Overcrowding in the United States: An Emerging Threat to Patient Safety and Public Health. Vol 20.; 2003. www.emjonline.com
Bittencourt RJ, Hortale VA. [Interventions to solve overcrowding in hospital emergency services: a systematic review]. Cad Saude Publica. 2009;25(7):1439-1454. doi:10.1590/s0102-311x2009000700002
นริสสา พัฒนปรีชาวงศ์ และคณะ. การพัฒนารูปแบบการดำเนินงานระบบบริการการแพทย์ฉุกเฉินก่อนถึงโรงพยาบาล. KKU Res J. 2012;17(6):911-932.
Namir K, Labriji H, Ben Lahmar EH. Decision Support Tool for Dynamic Inventory Management using Machine Learning, Time Series and Combinatorial Optimization. In: Procedia Computer Science. Vol 198. Elsevier B.V.; 2021:423-428. doi:10.1016/j.procs.2021.12.264
Salway RJ, Valenzuela R, Shoenberger JM, Mallon WK, Viccellio A. EMERGENCY DEPARTMENT (ED) OVERCROWDING: EVIDENCE-BASED ANSWERS TO FREQUENTLY ASKED QUESTIONS. Revista Médica Clínica Las Condes. 2017;28(2):213-219. doi:https://doi.org/10.1016/j.rmclc.2017.04.008
Kingswell C, Shaban RZ, Crilly J. Concepts, antecedents and consequences of ambulance ramping in the emergency department: A scoping review. Australasian Emergency Nursing Journal. 2017;20(4):153-160. doi:10.1016/j.aenj.2017.07.002
ชนิดาภา ไกรธนสอน. การพัฒนารูปแบบการคัดแยกผู้ป่วยโดยใช้ดัชนีความรุนแรงฉุกเฉินต่อระยะรอคอยของผู้ป่วยและบทบาทของพยาบาลวิชาชีพ กลุ่มงานการพยาบาลผู้ป่วยอุบัติเหตุและฉุกเฉิน โรงพยาบาลลำพูน.
Morley C, Unwin M, Peterson GM, Stankovich J, Kinsman L. Emergency department crowding: A systematic review of causes, consequences and solutions. PLoS One. 2018;13(8). doi:10.1371/journal.pone.0203316
Rosen C, Chang CH, Djurdjevic E, Eatough E. Occupational stressors and job performance: An updated review and recommendations. In: Research in Occupational Stress and Well Being. Vol 8. ; 2010:1-60. doi:10.1108/S1479-3555(2010)0000008004
Taghizadeh E, Taghizadeh E. Modeling Business Process Knowledge Using a Combined DEMATEL Approach and Fuzzy Network Analysis Process. Journal of Management and Strategy. 2021;12(2):7. doi:10.5430/jms.v12n2p7
Atari M, Atari M. Brief Emergency Department Patient Satisfaction Scale (BEPSS); Development of a New Practical Instrument. Vol 3.; 2015. www.jemerg.com
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Nakhonphanom Hospital Journal
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
- บทความที่ได้รับการตีพิมพ์ถือเป็นลิขสิทธิ์ของ โรงพยาบาลนครพนม
- ข้อความหรือข้อคิดเห็นต่างๆ เป็นของผู้เขียนบทความนั้นๆ ไม่ใช่ความเห็นของกองบรรณาธิการ
