Clients’ Satisfaction towards Health Care Services at Outpatient Department, Pinlon Hospital, Yangon, Myanmar

Abstract

A cross sectional study of 320 clients’ satisfaction towards health care service at outpatient department of Pinlon Hospital, Yangon, Myanmar was undertaken to identify an association between independent variables (clients’ socio-demographic characteristics, their perception towards the quality of OPD health care service, their accessibility to the service, type of client) and a dependent variable (clients’ satisfaction). Data were collected by selfadministered questionnaire. Descriptive statistics for general description and chi-square test of the association were used. The study revealed that 79.7% of OPD respondents were ’high satisfied’ with the services. The clients (about 70%) ’Strongly agree’ and ’agree’ that the clinic is easy accessible for distance. Mainly less favorable statements were about "getting appointment for consultation" (54.7% disagree or not sure on goodness of those services). 67.2% were high perception for goodness of facilities and structure, 52.0% of respondents were high perception for the goodness of doctors and medical staff and 63.4% of respondents were high perception for goodness of other staff. The factors significantly related to the satisfaction were family income, number of OPD visits, perception about quality of OPD health care services and accessibility to the health care services (P<0.05).