TY - JOUR AU - มาฆะลักษณ์, เบ็ญจวรรณ PY - 2019/02/28 Y2 - 2024/03/28 TI - Expectation and Perception of Patients Regarding to Service Quality,Inpatient Department, Napalai Hospital JF - Hua Hin Medical Journal JA - HuaHin Med. J VL - 3 IS - 2 SE - Case report DO - UR - https://he01.tci-thaijo.org/index.php/hhsk/article/view/175243 SP - 19-27 AB - <p>This descriptive research aimed to 1) study expectation and perception level of service quality 233 samples were Systematic Sample selected from patients who hospitalized at IPD in Napalai Hospital for 2 nights or more during 2 months. Data was collected with questionnaire and analyzed by frequency, percentage, mean, standard deviation The results showed that expectation of service quality, each aspect and overall five aspects, at inpatient department (IPD) of Napalai Hospital was at highest level. Perception of service quality, each and overall aspects, was at high level, unless understanding and sympathy were at low level. Recommendations from research, there should be improved quality service in accordance with GREEN &amp; CLEAN standard and communicated to recipients for perceiving hospital limitations.</p> ER -