Team Effectiveness in Organizing Care Service Systems for Patients with COVID-19 as Perceived by Professional Nurses
Keywords:Organizing care service system, team effectiveness, COVID-19 patients, professional nurse’s perception
This descriptive research aimed to explore team effectiveness and to compare team effectiveness in organizing care service systems for COVID-19 patients classified according to work experience and departments that provided care services. The concept of Northouse’s team effectiveness was used as the framework. The study was conducted in community hospitals in Health District 5 under the Ministry of Public Health from November 2021 to January 2022. A sample group of 336 professional nurses was selected using purposive sampling. The questionnaire used for data collection consisted of 2 parts: (1) General data, and (2) Team effectiveness in team performance and team development. The question items on team effectiveness were adapted from Tantapong’s questionnaire. The research instrument was validated by 3 experts and the CVI was 0.88, and Cronbach’s alpha coefficient was 0.90. The data were analyzed using descriptive statistics of frequency, percentage, mean, standard deviation, and inferential statistics of ANOVA.
The study found that the sample group perceived the team’s effectiveness in organizing care service systems for COVID-19 patients in terms of performance at a high level ( = 3.34, S.D. = 0.56), and team development at a high level ( = 3.27, S.D. = 0.63). The sample with different work experience and worked in different departments that provided care services for COVID-19 patients were not different in their perception of team effectiveness with statistical significance (p > 0.05).
It is recommended that future studies should be conducted on factors related to team effectiveness, or on supporting factors for professional nurses to perceive team effectiveness in organizing care service systems for COVID-19 patients concerning team performance and team development.
Cengiz, Z., Isik, K., Gurdap, Z., & Yayan, E. H. (2021). Behaviours and experiences of nurses during the COVID-19
pandemic in Turkey: A mixed methods study. Journal of Nursing Management, 29(7), 2002-2013.
Cho, H., Sagherian, K., & Steege, L. M. (2021). Hospital nursing staff perceptions of Resources provided by their
organizations during the COVID-19 pandemic. Workplace Health & Safety, 69(4), 174-181.
De Vellis, R. F. (2012). Scale development: Theory and application. New bury Park, CA: Sage
Department of Medical Services. (2022). Clinical practice guidelines for diagnosis, treatment and prevention of infection
in hospitals in case of coronavirus disease 2019 (COVID-19). Retrieved 24 September 2022 from
VID-19_v.25_n_20220929.pdf [In Thai]
García-Martín, M., Roman, P., Rodriguez-Arrastia, M., Diaz-Cortes, M. D. M., Soriano-Martin, P. J., & Ropero-Padilla,
C. (2021). Novice nurse's transitioning to emergency nurse during COVID-19 pandemic: A qualitative study.
Journal of Nursing Management, 29(2), 258-267.
Gupta, K. K., Attri, J. P., Singh, A., Kaur, H., & Kaur, G. (2016). Basic concepts for sample size calculation: Critical step for any clinical trials!. Saudi journal of anaesthesia, 10(3), 328-331.
Halcomb, E., Williams, A., Ashley, C., McInnes, S., Stephen, C., Calma, K., & James, S. (2020). The support needs of Australian primary health care nurses during the COVID-19 pandemic. Journal of nursing management, 28(7), 1553-1560.
Kaewsuwan. C., Chenchob,P., Choopun, K., & Khongsri,S. (2022). Nursing administration model development by the network involvement for Covid-19 patients in the field hospital. Buddhachinaraj Medical Journal, 39(2), 140-158. [In Thai].
Khademian, Z., Sharif, F., Tabei, S. Z., Bolandparvaz, S., Abbaszadeh, A., & Abbasi, H. R. (2013). Teamwork
improvement in emergency trauma departments. Iranian journal of nursing and midwifery research, 18(4), 333.
Labrague, L. J., & De los Santos, J. A. A. (2020). COVID-19 anxiety among front-line nurses: Predictive role of
organisational support, personal resilience and social support. Journal of nursing management, 28(7), 1653-1661.
Levi, D. (2017). Group dynamics for teams. Los Angeles, Calif. u.a.: SAGE.
Lynn, Mary R. (1986). Determination and quantification of content validity. Nursing Research, 35(6), 382-386.
Marquis, B. L., & C. J. Huston. (2017). Leadership roles and management functions in nursing: theory and application
(8th ed.). Philadelphia: Wolters/ Kluwer/Lippincott Williams and Wilkins.
Ministry of Health Department of Disease Control. (2020). Handbook of health workers in emergency response cases
Coronavirus disease 2019 epidemic in Thailand. 2020. Retrieved 24 May 2022 from
Ministry of Health Department. (2020). Report on the results of the coordinating center of nurses in the event of COVID-19 infection. Nonthaburi: Tawan media publisher [In Thai].
Montezeli, J. H., Peres, A. M., & Bernardino, E. (2013). Nurse management skills required at an emergency care unit.
Revista de Pesquisa: Cuidado é Fundamental Online, 5(3), 245-252.
Northouse, P. G. (2016). Leadership: Theory and practice (7thed.). Thousand Oaks, CA: Sage.
Roscoe, John T. (2004). Fundamental research statistics for the behavioral sciences (2nd ed.): Toledo, OH: CBLS.
Salas, E., Sims, D. E., Burke, C. S. (2005). Is there a “big five” in teamwork? Small Group Research, 36: 555-599.
Sathira-Angkura, T., Leelawongs, S., Srisuthisak, S., Puttapitukpol, S., Yonchoho, N., & Jamsomboon, K. (2021).
Development of a nursing management model in the situation of the Covid-19 epidemic in hospitals under the Ministry of Public Health. Journal of Health Science, 30(2), 320-333. [In Thai].
Sheinson, D., Dang, J., Shah, A., Meng, Y., Elsea, D., & Kowal, S. (2021). A cost-effectiveness framework for
COVID-19 treatments for hospitalized patients in the United States. Advances in therapy, 38(4), 1811-1831.
Sriratanaban, J., Witvorapong, N., Woratanarat, T., Ngamkiatphaisan, S., Wimuttichai, V., O-charot, L., …Khumloyfa ,N.
(2021). The preparedness and responses of the health services system to the COVID-19 crisis in Thailand: Hospital operation and economic and social impacts within the boundary of the health services system. Bangkok: Health system research institute (HSRI). [In Thai].
Tantapong, U., Singchangchai, P., & Area, P. (2022). The relationship model between team leadership decision behaviors
and team effectiveness as perceived by emergency nurses in community hospitals, Thai Journal of Cardio-
Thoracic Nursing, 33(1), 67-83. [In Thai].
Tan, R., Yu, T., Luo, K., Teng, F., Liu, Y., Luo, J., & Hu, D. (2020). Experiences of clinical first-line nurses treating
patients with COVID-19: A qualitative study. Journal of Nursing Management, 28(6), 1381-1390.
Thailand Nursing and Midwifery Council. (2020) Guidelines for the control and prevention of COVID-19 infections. Retrieved 24 May 2022 from https://www.tnmc.or.th/news/en/394. [In Thai].
World Health Organization. (2020). Naming the Coronavirus Disease (COVID-19) and the Virus that Causes it. Retrieved from https://www.who.int/emergencies/diseases/novel-coronavirus-2019/technical-guidance/naming-
the-coronavirus-disease-(covid-2019)-and-the-virus-that-causes-it accessed 30 March 2022. [Google Scholar]
Wu, X., Zheng, S., Huang, J., Zheng, Z., Xu, M., & Zhou, Y. (2020). Contingency nursing management in designated
hospitals during COVID-19 outbreak. Annals of global health, 86(1), 70. https://doi.org/10.5334/aogh.2918
How to Cite
Copyright (c) 2023 Journal of Nursing and Health Sciences
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.