Development of triage process for emergency room in third zone network of hospitals in Chiang Mai provincial area by using mobile application
DOI:
https://doi.org/10.14456/dcj.2022.28Keywords:
triage, mergency room, mobile applicationAbstract
This research and development project was aimed to develop a triage mobile application for emergency room in third zone network of hospitals in Chiang Mai provincial area. The innovative triage mobile application known as Speedy ER was developed based on Thailand national triage guidelines. A total of 5,390 patients who received healthcare services at emergency room (ER) of San Pa Tong Hospital, Mae Wang Hospital, Hang Dong Hospital, Sarapee Hospital, San Kamphaeng Hospital, Mae On Hospital, and Doi Saket Hospital were included in the study. Data were collected from medical records pre- and post-utilization of triage mobile application. Results showed improvements of triage accuracy rates in San Pa Tong Hospital, Mae Wang Hospital, Hang Dong Hospital, Sarapee Hospital, San Kamphaeng Hospital, MaeOn Hospital and Doi Saket Hospital after using the mobile application. The triage accuracy rates in ER of the aforementioned hospitals increased (Risk ratio were 1.88, 1.31, 1.18, 1.53, 1.70, 1.78 and 3.13 respectively). Findings from this research indicated that Speedy ER mobile application is a reliable tool for emergency room triage.
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